Frequently asked questions

Register through the client portal, then we'll call to set up a meet-and-greet. Your sitter comes to your home, meets your pets, walks through the routine and takes notes before the first paid visit. The consultation is $22.

Dogs, cats, birds, fish and most crated pets — hamsters, guinea pigs, gerbils, rabbits. If you have something more unusual, call us and we'll tell you honestly whether we can help.

No. Every visit happens in your home. We don't run a kennel and we never transport your pet.

That's the goal, and it's how most of our clients work with us. When your regular sitter is away, we'll introduce the substitute in advance whenever we can.

You get a note and photos through the client portal after every visit, including arrival time.

Yes — oral medication, injections and subcutaneous fluids, including insulin and seizure medication. Simple administration is $5 per medication; injections and fluids are $12.

We keep them coded, never labeled with your name or address. Key pick-up or drop-off is $22; many clients use a lockbox or door code instead.

Visits cancelled after 6 pm the day before service are not refunded. Requests made with less than 24 hours' notice carry a $10 last-minute fee per visit.

Yes — $10 per day for vacation visits and $20 per day for overnights. Call us for the specific dates.

Licensed, bonded and insured. Proof available on request.

See our service areas page. If you're near the edge of an area, call and we'll give you a straight answer.